Right Of Withdrawal
If the customer a consumer (as per § 13 of the German Civil Code), he is entitled to a 14-day statutory right of withdrawal.
Instructions for withdrawal from the contract
Statutory right of withdrawal
You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us
Superskull - Pletz & Behringer GbR - Mittenwalder Str 13 - 10961 Berlin - Germany
of his decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or an email). You may may use the withdrawal form template attached for this purpose; however, this is not obligatory.
The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. Under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
The customer has to bear the costs of returning the goods.
You can download our withdrawal form template in PDF format here (Adobe Acrobat Reader required) and use this in order to exercise your right of withdrawal. Simply send the completed withdrawal form to us by post, fax or email.